Support cases closed within 4 business days (instead of calendar days)
Support cases are currently automatically closed within four calendar days if we do not respond. A bit of a double standard since I can go weeks without hearing back from Trimble…
This is very frustrating when it's over the weekend or public holidays. For example, I received this message today (28/03), but we will not be back in the office until next Tuesday (02/04) due to the Easter break. Case replies also only go to the user who submitted the case - which causes issues with they are on leave.
There is no way to just re-open a case, you have to open a whole new one.
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Company
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Apollo
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Job Title / Role
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Accountant
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I need it...
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Yesterday...Come on already
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Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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