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New Style AP Enquiry

This enquiry takes far too long to load the data in our business. If we then want to extract data, the extraction often times out. Is there anyway to speed up the enquiry and sort the time out issues as we are unable to roll programme out to our users?

  • Guest
  • May 7 2024
Company Service Stream
Job Title / Role Jobpac Application Analyst
I need it... Yesterday...Come on already
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  • Admin
    Andrew Tucker commented
    08 May 00:17

    Hi Kerry,
    I hope you are well!.
    The New AP Enquiry you are correct may not suit larger companies in its
    current form due to the large amounts of data that the Enquiry needs to
    filter and collate, it can take a long time to load. We are working on this
    but as discussed with customers in our recent Summit for our
    larger customers they may be best sticking with the original Enquiry for
    the time being which is still fully maintained. In terms of the collate
    function specifically it is not designed for large back up dumps of scanned
    images, and I would be interested to know the reason for this requirement.
    The collate function brings together select groups of invoices and
    documents and merges them into a single pdf. Normally customers set a page
    limit in theory system parameters to prevent the collation taking too long.
    It is mainly designed for side by side viewing for approvals and things
    like that. For copies of documents for backup purposes etc this can be
    delivered as a service if you need those documents and they will be
    delivered as individual PDF's to a secure location of your choice.
    We will however watch votes on this suggestion for possible future Roadmap
    development or could customise a feature if there is a business need with
    customer funding.
    cheers
    Andrew

Dear Viewpoint Suggestion Box contributor;

We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs. Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.

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