Submit Your Suggestions for Jobpac

Thanks Patrina,
It is our goal to continue to improve in this area and modernize our support for the simple questions. I hope you will see our knowledge base grow and some nice product changes in this area in 2018.
Andrew

[cid:image001.png@01D378CA.BA1E4830]
ANDREW TUCKER Product Manager APAC
+61.2.9492.4100 [d] | +61.2.(0)416.209.722 [m]
This email and any attachments are confidential and may be privileged. If you are not the named recipient, or have otherwise received this communication in error, please delete it from your inbox, notify the sender immediately, and do not disclose its contents to any other person, use for any purpose, or store or copy them in any medium. Thank you for your cooperation.

A chat support is great as Jobpac is really behind the times with getting simple questions answered within minutes and not having to add extra charges for 'general how to do something'.  I feel the knowledge database could do with a lot more improvement too.  Having used many different systems this is one area that I feel jobpac falls down unless as I said you are prepared to keep adding costs when you need a simple answer.  Otherwise its a very powerful program.

Hi Jack,

We already have a growing knowledge base that you can search for FAQ's on Clearview. In Clearview also there is also a Jobpac User Group community page that you can log into and comment or chat. It is up to the users to keep the content going though. Also we may see in 2018 a support Chat option become available.

thanks

Andrew Tucker (Product Manager APAC)

This would reduce technical support alternatively or as well create a forum where users can collaborate, post and answer each others questions.