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Viewpoint Support Portal - enable to filter on all Open cases

The new customer portal is great, however you need to be able to filter our all closed cases and only be left with all Open cases.  There are multiple different status' for Open cases and you can only filter on 1 or All.  

 

Having all closed cases in the list makes managing cases difficult (added to the fact that status isn't available in the list view, you have to open the case to see the status - this has been raised this as a case.)

  • Sara Hamilton
  • Dec 5 2019
  • Not Applicable
System Administration
Company Intermain Pty Ltd
Job Title / Role Business Analysts/System Administrator
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  • Sharee Kawenga commented
    February 18, 2020 06:37

    Hi Andrew, Any chance of getting a downloadable excel report of the cases raised?

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  • Admin
    Andrew Tucker commented
    December 13, 2019 03:35

    Hi Sara,

    I have also raised this with Charlie. I am going to flag this suggestion as not applicable only as a flag to indicate that it is not specifically Jobpac Related.

    thanks

    Andrew

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