We need to be able to clear MoS in the HC claim form
Currently when we copy current to previous on the HC claim form, there seems to be a problem with the Materials On Site figures sometimes not clearing. We then have to submit a case for it to be cleared which can take a long while for this to happen and you cannot send your claim form to the customer. Could we have a utility where the administrator or nominated users can clear this.
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Company
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Thermosash
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Job Title / Role
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System Admin
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I need it...
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1 month
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Hi Michael
Would you mind sending me a Direct email so that we can communicate on the
issue outside of the suggestion box please. andrew_tucker@trimble.com
In the meantime I will see If I can find out why so that we are ready to
respond to your email.
cheers
Andrew
The support team has cancelled this issue - 105477
We really need it resolved
Hi Michael,
Please contact our support team to escalate this case if you have not heard
back from them, and can't see any update on the linked issue.
cheers
Andrew
Any update on being able to clear MoS in the HC claim form?
thanks Michael.
I will add some comments to the case to help move it through the system
faster.
cheers
Cheers, case submitted: Case Number:31601111
Hi Michael,
We would like to fix this as a bug. Would you be able to please log a case
in our customer support portal detailing the issue? We will then escalate
to Dev as a bug fix.
cheers
Andrew
We've got this issue too, needs to be fixed by Jobpac. Is there a solution here?
Hi Susan,
Lets get this fixed as an issue at source.
Would you mind next time it happens or if you have a case open, let the
support team know you need a fix at source. I will then help escalate for
you through the dev team for resolution. We want to fix this for you.
thanks
Andrew