case management and resolution
it would be useful, and preferable, that where resolution of a case involves an upgrade to the system that is scheduled for a 'release' that the CASE itself remains open until such time as the release has actually been done, rather than the situation at present where a case (e.g. 32464583) has been closed saying 'the fix will be in a future release' ... that's not really resolving the case, is it? it's just saying 'yeah it'll be fixed sometime or other ...'
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Company
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RAPID CONSTRUCTION PTY LIMITED
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I need it...
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Yesterday...Come on already
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Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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Hi Peter,
If a Case is determined to be the result of a bug it will be linked to an
Issue. Then the Case will be closed but the Issue remains open until the
fix is installed.
You can track the Issues in terms of their status in the portal using the
Issue number.
Please note, we try to keep this Suggestion Box area for new Product
Feature suggestions only, as opposed to general operational issues,
suggestions and queries.
We watch votes on the product feature suggestions and approximately 50% of
our roadmap comes from the suggestion box.
If you need any guidance on how to track Issues, or other
operational discussions, please reach out to our support team or your
Account Manager.
thanks v much for your product engagement Peter.
cheers
Andrew